Citizens Advice Bureaus were set up in 1989, based on the British Model. At that time Mauritius had already gone through two decades since its independence. The Government deemed it right to create the CABs so as to bring state facilities and development to the doorstep of the citizens. The motto “Amen Developman Divan ou la Porte” was adopted.
There are at present 35 CABs scattered throughout Mauritius and one in Rodrigues and all regions fall within the coverage of the CABs network.
Register suggestions/complaints from the public regarding the need for basic facilities in their regions
Provide assistance/ information to callers on issues of concern to themrovide assistance/ information to callers on issues of concern to them
Assist/advise members of the public regarding services provided by Government and parastatal bodies
Direct people towards the appropriate agencies
Enable people to express their needs and problems effectively
Act as intermediary between the people and Government by transmitting the needs expressed by the people to Government
Create a well- informed society that can contribute effectively to the development of the country
Integrate the local people in the process of development.ntegrate the local people in the process of development
Encourage people and NGO’s to participate proactively in the development of the localities
Identification and implementation of micro projects.
Bring about the collaboration of other agencies and institutions in order to offer assistance to those in need
Organise talks and seminars to inform people on subjects related to their welfare
Register suggestions from the citizens and NGO’s for the improvement of their living environment
Provide first hand counseling to citizens and refer them to specialised institutions as and when necessary
Adopt a pro-active approach to serve as facilitator to come to the help of people particularly the needy and vulnerable group
People call at CABs for advice and counseling, make suggestions, lodge complaints related to personal, group or community problems and for a panoply of services which include application for NHDC grants, assistance from the Trust Fund or the Social Integration for Vulnerable Groups and meeting Parliamentary Private Secretaries/Ministers, inter alia.
1. Register requests for infrastructural development like:
Construction of roads, drains, pavements, bridges, market fairs, football grounds, volley ball cum basketball pitches, petanque courts, etc.
2. Register requests for public utility development like:
Laying of water pipelines, extension of electric lines, provision for street lighting, extension of sewerage facilities etc.
3. Register complaints regarding maintenance of public infrastructure and public utilities like:
Patching along roads, cleaning of drains, repair of street lighting etc.
4. Register requests to address environmental problems like:
Elimination of dumping grounds, creation of green spaces, cleaning of rivers etc.
5. Inform citizens on:
Their rights and responsibilities, services offered by public agencies and procedures to be followed to avail of these services etc.